Privacy Policy

Last updated: April 2026

1. Introduction

Komiun ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and website.

This policy complies with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares — LFPDPPP).

2. Information We Collect

We may collect the following types of personal data:

  • Identification data: Name, email address, phone number, company name
  • Employment data: Employer association, employee ID
  • Location data: Boarding and alighting locations, real-time vehicle tracking
  • Transaction data: Token purchases, trip history, payment information
  • Device data: Device type, operating system, app version

3. How We Use Your Information

Your data is used to:

  • Provide and maintain our transportation coordination platform
  • Process trip bookings and token transactions
  • Enable real-time vehicle tracking and route management
  • Communicate service updates and notifications
  • Generate usage reports for company administrators
  • Improve our services and develop new features

4. Data Sharing

We may share your information with:

  • Your employer: Usage reports, trip history, and token consumption
  • Transport providers: Passenger lists, boarding information, and route details
  • Service providers: Payment processors, cloud hosting services
  • Legal authorities: When required by law or legal process

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using industry-standard protocols.

6. Your Rights (ARCO Rights)

Under Mexican law, you have the right to:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Cancellation: Request deletion of your data
  • Opposition: Object to the processing of your data

To exercise these rights, please contact us at privacy@komiun.com.

7. Contact

For any privacy-related questions, please contact our Data Protection Officer at privacy@komiun.com or write to us at:

Komiun
Tehuacán Sur 60, Colonia La Paz
Puebla, Puebla, México